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AirTouch Beam
Installation manuals, how-to guides, and troubleshooting tips for your AirTouch Beam.
Installation Manuals
- How to install / connect my AirTouch Beam? (Quick Guide)
- How do I leave a location that is shared with me?
- How do I accept an invitation / request to join a location?
- How do I add a new location?
- How do I update the firmware of my AirTouch Beam?
- How can I connect AirTouch Beam to AirTouch5? (Quick Guide)
- How do I change my AC profile/brand?
- How do I delete my location?
- How do I change the Wi-Fi network that my AirTouch Beam is connected to?
- How do I login to the AirTouch Beam app?
- How do I rename my AirTouch Beam device?
- How do I remove users with access to my devices?
- How do I edit my location?
- How do I delete my account and all associated data?
Getting Started & Basic Setups
- Can I move my device to a different location within my account?
- Will AirTouch Beam work during a power outage?
- How many AC units can I control with one AirTouch Beam device?
- Can I control my AC when I'm not at home?
- Can I integrate AirTouch Beam with other smart home systems?
- Can I transfer my device ownership to different users?
- Can I turn my AC unit on and off without the using the app?
- Why does the AirTouch Beam app want my address/location?
- What is Matter, and does my phone support it?
- Who are AirTouch Beam Owners and Users?
- Does AirTouch Beam support 5GHz Wi-Fi networks?
- General Product Specifications
- Is my air conditioner compatible with AirTouch Beam?
- Why didn't I receive the verification email?
- Can I use multiple AirTouch Beam devices in the same location?
- How to create an AirTouch Beam Password?
- Can I use AirTouch Beam outside of Australia?
- AirTouch Beam Glossary, Abbreviations and Acronyms
- What is the range of the IR signal from AirTouch Beam?
- What is an AirTouch Beam account?
- Why didn't I receive a password reset email / 6-digit code?
- Why is the AirTouch Beam app asking for camera access?
- How do I change my name / edit account in the app?
- How do I switch between different locations in the app?
- Can my device work without an Internet connection?
- Where do I find the AirTouch Privacy Policy and Terms & Conditions?
- How do I create an AirTouch Beam account?
- Can I control multiple air conditioning units with one app?
- Can I change my email address?
- What is the button on the AirTouch Beam device used for?
- Is my data secure when using AirTouch Beam?
Features & Functionalities
- Why does 'Insights' data not display correctly?
- How do I setup Comfort Sense?
- Does AirTouch Beam support energy-saving modes?
- What Is ‘Sync AC’ and How Do I Perform It?
- How to add AirTouch Beam to the Apple HomeKit, Google Home or Amazon Alexa?
- What Is the ‘Program’ Feature and How Does It Work?
- Can I schedule my AC to turn on and off at specific times?
- Does AirTouch Beam support Amazon Alexa?
- What is 'Feels Like' in Comfort Sense?
- Does AirTouch Beam support Apple HomeKit?
- How do I set the 'Filter Cleaned Date'?
- How do I customise notifications from the AirTouch Beam app?
- What is the 'Themes' feature?
- How do I disable geofencing if I no longer want to use it?
- What Is the ‘Insights’ Feature and How Do I Access It?
- How do I delete 'Favourite' settings?
- Can I calibrate the temperature and humidity sensor values?
- What is the 'Comfort Sense' feature?
- How do I edit 'Favourite'?
- What is the 'Favourite' feature?
- What is the 'Timer' feature?
- How do I activate my Favourite settings?
- How do I share control of my AirTouch Beam with family members?
- How do I set up geofencing and why isn't it working properly?
- What is a 'Location'?
- Does AirTouch Beam support Google Home?
- Can I control my AC using voice commands?
- What happens at the end of a Program
- What is the 'Filter' function?
- How do I set up Timer?
- What is Geofencing?
- How do I cancel the Timer settings?
- How do I setup 'Favourite'?
- What is AirTouch Beam?
Troubleshooting & Error Codes
- Why is my AirTouch Beam's LED blinking red continuously?
- Why can't I log in to the app?
- Why does my Air Conditioner keep turning on or off by itself?
- What is 'OTA' or firmware update?
- How do I reset my password if I've forgotten it?
- Why is my 'Favourite' not running?
- Why is my Timer setup not running?
- Why is my AirTouch Beam not responding to commands?
- Why is my temperature and humidity reading not measured correctly?
- Where Can I Find the QR Code and What If It’s Missing?
- Why can't I connect my Beam to my voice assistant?
- Why is there a delay in my AC responding to commands from the app?
- Why is my program not running?
- Why is my AirTouch Beam disconnecting from Wi-Fi?
- Why is my home WiFi is not showing when adding it to the AirTouch Beam app?
- How do I restart my AirTouch Beam?
- How do I reset my AirTouch Beam?
- Why can't I add my AirTouch Beam to the app?
- What is a Factory Reset?
- What should I do if my AirTouch Beam is unresponsive after a power outage?
- What do the different LED indicator lights mean on my AirTouch Beam?
- Why can't I create an AirTouch Beam account in the app?
- What should I do if the app crashes or freezes?
- Why can't I see the QR Code?