Why is my AirTouch Beam showing the wrong temperature or humidity?

Inaccurate temperature or humidity readings on AirTouch Beam are usually caused by outdated firmware, a recent restart, or placement near heat or sunlight. Use the checklist below to troubleshoot and improve measurement reliability.

Possible Causes and Recommended Solutions

1. Check for Firmware Updates

• An outdated firmware version may affect the performance of the temperature and humidity sensors.

• Solution: Go to Settings > Devices > Software Update and ensure your AirTouch Beam is running the latest firmware.

2. Refresh the Home Screen

• Sometimes, the app may not immediately display the most recent sensor data.

• Solution: Pull down or refresh the Home screen in the app to update the displayed values.

3. Allow Time After Reset or Restart

• After a reset or power cycle, the device may require some time to recalibrate the sensors.

• Solution: Wait up to 1 hour for temperature and humidity values to stabilise after a device reboot or factory reset.

4. Review the Installation Environment

• Environmental factors can interfere with sensor readings, such as:

  • Direct sunlight

  • Proximity to heat sources (e.g., ovens, stoves, or heaters)

  • Nearby electronics or appliances that emit heat

  • Poor airflow or confined spaces

• Solution: Ensure your AirTouch Beam is installed in a well-ventilated area, out of direct sunlight, and away from heat-emitting appliances.

Still Having Issues?

If readings remain inaccurate after following the steps above, please contact Team AirMate for advanced troubleshooting assistance.