Skip to content
airtouch.net.au
  • There are no suggestions because the search field is empty.

AirTouch Product Support and Lifecycle Information

AirTouch product support and lifecycle

How long we support your AirTouch products, and what happens when support ends.

Our support commitment

AirTouch provides security and software updates for each product for a defined period, starting from when the product and its software are first released. We may extend a support date, but we will not bring it forward once published.

Each product we currently sell has a published support date. Open a product below to see it.

AirTouch 5
Ducted air-conditioning control console. Supported with security and software updates until at least 31 December 2031.
AirTouch 2+
Ducted air-conditioning control console. Supported with security and software updates until at least 31 December 2031.
ZoneTouch 3
Zoning controller. Supported with security and software updates until at least 31 December 2031.
AirTouch Secure
Security range. Supported with security and software updates until at least 31 August 2031.
AirTouch Beam
Smart-home control. Supported with security and software updates until at least 31 December 2031.
AirTouch doorbells & cameras
Smart-home devices. Supported with security and software updates until at least 31 December 2031.
AirTouch solar charger
Smart-home accessory. Supported with security and software updates until at least 31 December 2031.

For the support end date and compliance details of each model, see our Statement of Compliance.

How updates work

AirTouch provides updates to its own app and software for each product's support period. AirTouch consoles run on Google's Android operating system; the Android operating system itself is maintained by Google and is not covered by AirTouch support.

What happens when support ends

Your AirTouch product keeps working. You can still control it directly on the device or wall console, and your settings and schedules keep running. Local control does not stop.

When support ends, remote and app features may stop, such as phone control, notifications and cloud features, and we stop providing security and software updates. The internet connection only adds remote access; your AirTouch product still performs its core function without it.

Products no longer sold

AirTouch 1, AirTouch 2, AirTouch 3, AirTouch 4 and earlier Zone controls are discontinued, with no further planned software updates and best-effort support only.

Report a security issue

Email security@airtouch.com.au. For a privacy or data request, email privacy@airtouch.net.au.

Recycling

At the end of its life, please recycle your AirTouch product responsibly through your nearest e-waste or council drop-off.

Last reviewed: July 2026