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How many AC units can AirTouch 5 control?

AirTouch 5 supports up to 16 AC units. Update the main module through the AirTouch 5 console app to add AC units 9 to 16.

What has changed with AirTouch 5?

AirTouch 5 supports up to 16 AC units without an unlock. To use AC units 9 to 16:

  • On existing systems, update the main module through the AirTouch 5 console app. It can't be done from the AirTouch 5 mobile app on your phone or tablet.
  • Add the extra AC units during commissioning, the same way as the first 8.

Do I need to update my AirTouch 5 to run more than 8 AC units?

Only if it's an existing AirTouch 5. New systems support 16 AC units out of the box.

Your AirTouch 5

Update needed?

What to do

New AirTouch 5

No

Supports 16 AC units out of the box. Checking for updates during commissioning is still good practice.

Stock made before the update, not yet installed

Yes

Update the main module through the AirTouch 5 console app before commissioning.

Already installed

Yes

Update the main module through the AirTouch 5 console app.

 How do I update my AirTouch 5? 

Update the main module through the AirTouch 5 console app before you commission any AC unit beyond the 8th. It can't be done from the AirTouch 5 mobile app on your phone or tablet.

  1. Make sure the AirTouch 5 console is powered on and connected to the internet.
  2. On the console, go to Settings.
  3. Tap Update (or Update AirTouch 5).
  4. Wait for the update to finish. Don't power off the system while it updates.
  5. Once it's done, you can add AC units 9 to 16.

 How do I add AC units 9 to 16 during commissioning? 

Once the AirTouch 5 is updated, you add the extra AC units the same way as the first 8.

  1. Start commissioning as you normally would.
  2. Set up AC units 1 to 8 as usual.
  3. Keep adding the remaining AC units, up to AC 16. No unlock is needed.
  4. Finish commissioning and check that every AC unit shows on the console and responds to control.

 Frequently asked questions 

What is the maximum number of AC units on one AirTouch 5?

16 AC units per AirTouch 5 system.

Do I still need to call support to unlock AC units 9 to 16?

No. You don't need to call Team AirMate. Updating the main module through the AirTouch 5 console app is all you need to do.

I bought AirTouch 5 stock before the update. Will it run 16 AC units?

Yes. Update the main module through the AirTouch 5 console app before commissioning and it will support up to 16 AC units.

I have a brand new AirTouch 5. Do I need to update it?

No. New units support 16 AC units out of the box. It's still good practice to check for updates during commissioning.

Why can I only see 8 AC units on my AirTouch 5?

The main module most likely hasn't been updated yet. Run the update, let it finish, then add the remaining AC units. If they still don't show, check that each gateway has its own address and is wired correctly.

Can I update the AirTouch 5 on site?

Yes. The update is done on site, through the AirTouch 5 console app. You don't need to contact Team AirMate.

Can I update AirTouch 5 from my phone or the mobile app?

No. The update can only be done through the AirTouch 5 console app. The AirTouch 5 mobile app for iPhone and iPad and Android lets you control your system remotely, but it can't add AC units.

Make sure the console is powered on and connected to the internet before you start.

Still need help?

If the update fails, or AC units 9 to 16 still aren't available after updating, contact Team AirMate via the contact form or call us on 1300 980 656.

Have your AirTouch 5 details and the number of AC units you're installing ready.